All of our deliveries are a priority and we make every effort to accommodate specific time requests. If you require a delivery be made by a specific time, please be sure to indicate the time in the special instructions. Orders placed for same day delivery must be received no later than 2:00 pm. Orders placed for next day delivery will be delivered by noon, in most cases, unless a later time is requested.
At the request of local funeral homes, deliveries to the funeral homes must arrive a minimum of 1 hour before the visitation or service begins. Please allow for this time frame when placing your order.
In the event that a recipient is not home, the arrangement will not be left unless specifically requested by the sender. We will place a notice on the recipient's door asking that they call us when someone will be available to accept the delivery. If a phone number is provided, we will leave a message for the recipient notifying them of the delivery.
Deliveries to rural routes and box numbers must include a telephone number for the recipient. We must call for directions for rural route and box deliveries since these addresses are not on any map. There will be an additional fee of $9.95 for these types of deliveries.
Orders for school deliveries must be received by noon in order to be delivered prior to the 2pm dismissal. Deliveries to the local schools are subject to that particular schools policies. Some schools will not accept deliveries for students. We will notify the sender as soon as possible if there is a problem with a delivery to a school.
Due to high volume of deliveries during holidays, we are unable to guarantee a specific time for delivery. However, we will make every effort to accommodate these requests.
Our delivery policy is subject to change. Please call us with any questions.